Terms and conditions

Cancelling An Order

Under the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of fourteen working days, beginning with the day after the day on which the goods are delivered.

If you wish to cancel an order, please contact us as soon as possible on 01179 567000 with your order number to hand. As long as your order has not been dispatched we will cancel it immediately and no money will be debited from your card.

If your order has already been shipped then you will need to return the goods to us (see instructions below) at your own cost within fourteen working days of the date that the item was delivered to you. On receipt of the goods we will refund the total of the goods back on your card. Postage and insurance are not refundable.

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