After Sales

At Golfinc, we appreciate that a great after-sales service is important to our customers. Whether you need assistance prior to purchasing, with a recent purchase or in the unlikely event that you need to return anything to us, take a look through the advice below. If you are unsure about anything, please feel free to call one of our helpful staff who will be happy to help you.

All products on this website are subject to availability. Whilst we strive to provide up to date information relating to a product, please be aware that all images are for illustrative purposes only and colour, size and style may vary. Prices are correct at time of publishing but may be subject to fluctuations. We reserve the right to change prices at any time without prior notice. Any promotional discounts given are subject to availability and are not transferable at any time to previous or future sales. If you can't find a product you would like us to stock please let us know. Likewise, if you find the same product cheaper anywhere else, please let us know and we will do our best to beat it. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delay in Goods

We stock approximately 90% of the products advertised on our website so in the majority of cases we dispatch the same or next day. We will always email you to confirm estimated delivery times. We are in the hands of the manufacturers sometimes and always give you their estimated delivery times on out of stock items. Our standard £5.99 post and packing is Interlink Express standard next day UK mainland delivery option. However it is not a guaranteed service.

For terms and conditions of returns please click on the returns section.

Shortages

When receiving your order please log in to our site using your email and password, and click on the “my account” section. The history of all orders is placed in this section so you can check at any time on the progress of your order. If the order says "dispatched" then all of your goods in full will have been dispatched to you complete. If the order says "Pending" then your order has been part dispatched/in progress and the outstanding items will follow. In the unlikely event of your goods not being complete it is the receiver’s responsibility to contact us within 48 hours of the parcel being delivered. We cannot help you outside this time frame.

If you feel there is a shortage with your delivery it is your responsibility to also keep the entire package in which the goods were delivered in. If you discard these then we cannot investigate the shortfall (for insurance and Interlink investigation department) We cannot make a claim on your behalf without the packaging and therefore cannot re-send any replacement goods. You will receive a tracking number for all orders. If you haven’t received your parcel, firstly check in the "Order History" section and click on the relevant order you are tracking.(click on the "show" button) where if there is a delay it will state "waiting for stock". We will always leave you a note of estimated delivery time via email. If the order states "completed" then you will see your tracking number in your order at the top. (plus you should have received an automated email stating your tracking number.)

If the message reads "Pending" then there are other items to follow

Simply log onto www.interlinkexpress.com and place your tracking number in the relevant section and you will be able to see the status of your parcel.  Please see our Delivery Information section.

If you have any other queries please contact us directly on 0117 9567000.